SMS Privacy Policy

At Deepwater Counseling, we take the privacy of our clients seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you communicate with us via SMS texting.

1. Information We Collect: We may collect the following types of personal information:

Contact Information: such as your name, phone number, email address, and mailing address.
Appointment Information: including any details related to your counseling sessions or services requested.
Communication Preferences: regarding the types of communications you'd like to receive from us.

2. How We Collect Your Information: We collect your information through:

SMS or phone interactions
Contact form on our website
Client portal through our EHR (Electronic Health Record)
During in-person sessions
Directly from you via email

3. How We Use Your Information: We use the information collected for the following purposes:

To schedule, confirm, and remind you of counseling appointments.
To provide you with relevant updates regarding your sessions or billing.
To communicate essential information about the services you receive.
For business purposes such as payment processing and client support.

4. Information Sharing: We will never share your personal information with third parties for marketing or promotional purposes. Customer information may be shared only for legitimate business purposes, such as:

Payment processors to handle billing.
Third-party service providers assisting in our operations (e.g., scheduling software).
Insurance companies for submitting claims.

We do not share mobile opt-in consent information with any third parties or affiliates for marketing purposes.

5. Opting Out: You may opt out of receiving SMS communications at any time by replying "STOP," "UNSUBSCRIBE," or "QUIT" to any of our messages. You may also unsubscribe from emails or request that we no longer contact you through other communication channels.

6. Accessing and Modifying Your Information: To request information about your data or make changes to it, please contact us via the following:

Email: info@deepwatermichigan.com
Phone: 734.203.0183

7. Protecting Your Information: We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

8. Changes to This Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the "Effective Date" will be updated.

By providing your information, you agree to the terms outlined in this policy.